Queen's Inn, Oakhurst

[Sandman]

Queen's Inn Wine Bar
In the foothills of the Sierra
41139 Highway 41
Oakhurst, California 93644
(559) 683-4354
www.queensinn.com (http://www.queensinn.com)

Vote in the poll above and reply below to share your opinion on this establishment.

[only1alphafemale]

Sometimes I feel like I lead such a sheltered life! :confused: I havent even heard of the Queens Inn before this. Are they where the old White Oaks used to be?

[concerned1]

I was just watching the KVPT TV Auction and there was a stay at the Queen's Inn above Oakhurst and a ride on the steam logger train as an item to bid on. Did Narrow Gauge change their name or is the Queen's Inn a new business? Does anyone know anything?

[Coyote]

yeah, i heard that The Queen's Inn is a new Bed & Breakfast that moved in behind Hoof and Paw in oakhurst. i did see they had a website up but i cant remember exactly what it was right now. they really fixed the place up though, from what i saw in the pictures.

[RustyGal]

Narrow Gauge is still Narrow Gauge. Queen's Inn is almost a neighbor - used to be Apple-something, I think.

[monkey]

The Narrow Gauge Inn is still the Narrow Gauge Inn, next door to the railroad. The Apple Tree Inn is still the Apple Tree Inn, 2 miles up the road from the NGI. The Queen's Inn is the old White Oaks next to Hoof & Paw in Oakhurst. They have done a BEAUTIFUL remodel on some of their rooms and added a great wine bar. It is a well run place and a lovely spot for a glass of nice wine or beer. I highly recommend you check it out. I spent several hours there last night with a few forums members and had a great time.

[Sewmaui]

Here is the website :)

http://www.queensinn.com/index.htm

[concerned1]

Thank you everyone. I was wondering where they were located and now I know. I appreciate your help.

[Villager]

Sometimes I feel like I lead such a sheltered life! :confused: I havent even heard of the Queens Inn before this. Are they where the old White Oaks used to be?

Yes it is. And it is way cool.

[jeepcj]

I really wish I could post a wonderful review for the Queen's Inn but I can't.

My mom and step-dad came in to town this weekend and due to my mom just having had back surgery about 7 weeks ago, they couldn't stay with us.

I emailed the Inn and they got right back to me with a quote. Passed it on to my mom and she was right on it. Well, the price they quoted her was wrong and so it cost them more. Then they get there to check in and the reservation was wrong. They got names of other hotels and made a reservation for Saturday night at the Best Western but decided to stay at the Inn for Friday.

Next morning, the included continental breakfast was a joke. They had run out of juice the morning before. Okay, we have 3 grocery stores and several other places in town where you could have picked up more juice the afternoon before. Food wasn't even mentioned. Step-dad went out to find food to bring back to the room. They couldn't wait to get out of there!

Mom was so disappointed. She said the main focus was the winery and the bar and that tho the place was beautiful, the finishing touches just weren't there. As if they had great plans but didn't know how to execute them to the end. No tables or anything in the rooms other than the night stands so there was no place to set stuff. Couldn't leave the door open to the deck because there was no screen on it. That kind of thing.

Very disappointing.

[Sandman]

I'm sorry to hear about that. I think this may be the first bad review for the Queen's Inn and it really shocked me to read it. Did you get a chance to talk with the owners about your experience?
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[jeepcj]

Nope. They didn't see hide nor hair of 'em after they checked in Friday night. I'm really sad about it. Mom was really looking forward to it. And I thought it would be wonderful! Especially after the things I've read on here. I'm really just more sad about it than anything.

[queensinn]

Jeepcj:

We, the owners of Queen's Inn, handled the situation as best we could. I checked your parents in myself and apologised for the error in the reservations. We gave their grandson a kids ballcap and offered your parents a glass of wine as they checked in while we tried to correct the situation. Our staff found several rooms for your parents to stay Saturday night in Oakhurst and we offered to pay the difference in price. Your parents were charged our summer rates, which remain the same for everyone and have been in effect since May. The only difference could be the 11% bed tax charged at check-in which is not part of the quoted rate.
We, the owners, were on the property Friday from noon until 11 p.m., in the wine bar. After your parents checked in, we only saw them once as your father walked the child through the wine garden down to the creek.
As for the continental breakfast, the food (fresh fruit, pastries and bagels) and beverages were available from 7:30 am until 9:30 am as it is everyday in the inn office. Our staff did not see your parents come in for the breakfast, as they sit in the office to assist anyone during the continental breakfast time period. Your mom eventually came in to drop off the key to the room and talked to our staff.

All of our rooms have two chairs or a small couch and a table next to the window as well as bedside tables. We don't have dining tables in the rooms because we don't encourage people to eat their meals in the rooms. However, we do have tables and chairs on the private patios and decks for each room. We also have outside tables and chairs on a private patio at the lodge facing the river. There are picnic tables on the property as well.

We do not have screen doors. All of the windows in the room are screened and can be left open for airflow.

Perhaps you should come visit the inn before making these assumptions in a public forum. If your parents truly are disappointed, we would welcome the opportunity to discuss this with them. We were there all weekend and will be there Wednesday through Sunday this week.

Thank you for your input. It would have been nice to speak directly to your parents to resolve these issues.

Best Regards,
Queen's Inn

[jeepcj]

Then we will have to chalk this up to a difference in opinion.

I'm just repeating what my mom and step-dad said. And it all started with the botched up reservation. Apparently I was quoted the weekday price even tho I was requesting the weekEND price.

NOT making assumptions, so settle down.

I truly hope that you have a successful venture. I always want our locals to be able to do what they love and be able to make a living. I was/am truly saddened that my folks didn't LOVE your place and have the fantastic experience that we all thought/hoped they would have. I pray that others will have a better experience. I really DO want this to work for you. I think you have a gem in the making.

Best wishes.

[crazyfireman]

I've never stayed at the Queen's Inn, nor had friends or family stay there....so I know NOTHING about it.

That said.......I've said it before....this is a gossip column....sometimes good....sometimes bad.

I respect JeepCj, for his/her past posts, and felt empathy for the situation. While I value QueensInn's attempt to set the record straight, going into a public forum such as this in the tone you set, has definetly affected whether or not I would recommend your lodging to friends or family.

First and foremost, a customer is ALWAYS right. You would have been better off, 1, meeting JeepCj's parents requests, 2, P.M.'ing JeepCj, offering an apology and asking how to improve things. As far as the screen doors go......go to any home improvement store and BUY them.....

This is a valuable forum, and your response, may affect your business, I can tell you tried to write a neutral defense to JeepCJ, however it came off to me at least.....in a negative fashion. I hope you contact JeepCj, and the parents and resolve this situation in a professional manner.

Peace to everyone involved......

[BooBooBear]

While I value QueensInn's attempt to set the record straight, going into a public forum such as this in the tone you set, has definetly affected whether or not I would recommend your lodging to friends or family.

This is a valuable forum, and your response, may affect your business, I can tell you tried to write a neutral defense to JeepCJ, however it came off to me at least.....in a negative fashion. I hope you contact JeepCj, and the parents and resolve this situation in a professional manner.

I couldn't agree with your statement more CF. I was reading that replay and saying WHOA!!! My eyebrows raised up more than once at the TONE that was interjected into their reply.

Just by reading their response to the situation, I would not even bother recommending them :o

[queensinn]

Sorry if you are all taking this personally. No intentions to offend anyone. We were just stating the facts as to what occurred this past weekend. Again, we would rather have addressed this with the persons that stayed at the inn and not a third party. As jeepcj noted~it was just their opinion and we will leave it at that.

[Sandman]

I think it is difficult to judge a persons tone when you can't see their face. Since you can't see their face, a lot can be taken the way you choose to take it.

I feel that if you have a problem with a business, the issue should be taken up with the manager/owner first. It sounds like this happened at check-in and it also sounds like the owners tried their best to correct the situation, even calling around to find a room and offering to pay a price difference. To me, that sounds like excellent customer service. They even offered a glass of wine. Mistakes happen. It sounds to me like they acknowledged the issue and did their best to correct it.

As far as the rooms go... they are beautiful. I don't understand how anyone can complain about the rooms there. They are very comfortable and nicely equipped. I don't think I have ever seen a hotel with a screen door. If they didn't have screens on the windows, that would be worth complaining about. Also, the grounds are well equipped with tables and chairs along the creek for a picnic. I feel that the owners explanation for not having a dining table in the rooms is more than fair. Also, they do have photos of the rooms on the website so you can check them out before booking.

People often ask my advice on where to stay in our area. I always suggest The Queen's Inn as an option. Everyone that I know that has stayed there has had nothing but great things to say.

I'm sorry your parents had a bad experience. I assure you that this is an isolated incident. The Queen's Inn has a great reputation and it is often difficult to book a room there since they rarely have a vacancy during the summer months.

[bigfoot]

I hear they have some mighty fine wine there.

[Slewfoot]

I sent my son and his friend on the wine trail last year and got them a room at the inn. The ONLY thing he complained about was that he got the flu that morning and was SO disappointed that he didn't get to enjoy the wine bar but felt very relaxed and comfortable in the beautifully decorated room facing the river. He looks forward to visiting again. Though not as often as I'd like, I have enjoyed the wine bar and outside fireplace and relaxing music. The owners and staff have never been less than WONDERFUL each time I've visited. I work at a resort and have sent many of our guests there and they always come back to thank me for my advice. Best of luck to them.

[only1alphafemale]

I think it is difficult to judge a persons tone when you can't see their face. Since you can't see their face, a lot can be taken the way you choose to take it.


I'm sorry your parents had a bad experience. I assure you that this is an isolated incident. The Queen's Inn has a great reputation and it is often difficult to book a room there since they rarely have a vacancy during the summer months.

It is very difficult to express, or more so, display? the "how" you are saying something, and not be misunderstood.
I read the Queens Inn Response and found it quite professional, over all~

I'm sorry you parents didnt enjoy their time there. I know how disappointing that can be. My mom comes to visit at least once a year, and it just seems like when ever she does the law of averages seems to run into the more unlikely side of things and that will be the one time it will seem to hit!! :eek: