Revive Salon

[Dodgergirl]

I am wondering if anyone else has had issues with Revive since the new owners are there. Every year I buy my daughter a gift card for her birthday for Revive. She takes a while to use it, because all she ever uses it for is eyebrow service. Tammy, the clinician she sees has taken over the back part of the business and is no longer affiliated with Revive. This is all well and good, my daughter still goes to Tammy, but has this gift card she really can't use... So, she reads it and it states 'good for products and services". OK, so she goes in and gets some product to use up the card, but is told at the counter it isn't good for products, only service and doesn't she need a deep condition? No, she responds, she just wants what the card states, product, cause her hair is just fine. Sorry, they state, they will not honor it. So, with about $30. left on the card, do y'all think she should pursue it?

[Mibrew]

I would, you can report it to the BBB

[Mysteefied]

Definatly! That's a bunch of CRAP! If it clearly states it on the card, I would definatly talk to the owner and would not give in!

[only1alphafemale]

I would. What its "for" is clearly stated right on the card.

[kellieflan]

So, with about $30. on the card, do y'all think she should pursue it?

I would pursue that in a hot second and also, I would let them know that at least one customer (me) will not buy PRODUCTS OR SERVICES until this issue is resolved, so keep us posted. This kind of thing drives me nuts.

[Red Mule]

The gift card is a contract. If they don't honor what is printed on it, they can be sued for breach of contract. I would ask them if they think the legal fees and bad press is worth not honoring a $30 card?

[CatdaBrat]

Yeah, that doesn't sound right at all. If they want to try and argue that the card says "products AND services" rather than "products OR services" then I would say that is a very misleading situation.

It reminds me of problems I have heard of regarding "buy-one-dinner-get-one-of-equal-value-free(or half price)" coupons to some restaurants (none up here). I have heard people say that when they went to use them after having waited several months, they were told, "Sorry, but our prices have gone up since that was purchased," as if to indicate the certificate was no longer any good.

As long as the certificate holder is paying the current updated price for one dinner, how does the fact that "prices have risen since that was issued" invalidate the offer? I am really leery of holding onto gift cards and such things for very long, even if there's no expiration date. I have even heard of some gift cards that lose value as time goes on, even though the purchaser paid full price for them. I say, if businesses don't want to honor their own coupons and cards, they shouldn't issue them in the first place.

As far as Revive goes, I used to go there, but my hair stylist moved to another salon so I followed her. I wouldn't let that gift card issue go. I hope it all works out OK.

P.S. Red Mule, you are right on about how expensive NOT honoring that card might turn out to be!

[Dodgergirl]

"This card may be used to purchase any services OR products offered by Revive Day Spa and Salon and is valid as long as there is a credit balance on the cards account"

[Iris]

I agree that this issue is worth pursuing. The "contract" (which is what the card represents) states: good for "services OR products". If there are no desired services offered, then what is left are products...
The offhand attitude of this business offends me, and I will not likely be a customer in the future.

[Dodgergirl]

Just for clarification purposes, it is the front building Revive, that the issue is with, The building in the back, offering massages, eyebrow shaping, facials, etc.. is not affiliated with this problem. They have been very understanding and are dealing with issues from this transition themselves.

[kellieflan]

Just for clarification purposes, it is the front building Revive, that the issue is with, The building in the back, offering massages, eyebrow shaping, facials, etc.. is not affiliated with this problem. They have been very understanding and are dealing with issues from this transition themselves.

Oh! That's so good to know as that's where I get the occasional massage and my "product." Thanks for clarifying.

[Mysteefied]

Just for clarification purposes, it is the front building Revive, that the issue is with, The building in the back, offering massages, eyebrow shaping, facials, etc.. is not affiliated with this problem. They have been very understanding and are dealing with issues from this transition themselves.

Want me to go with her? I will Kick some butt! lol

(been reading too many Chuck Norris jokes)

[Kahlua Kid]

The new owner may not be responsible for the old owners liabilities. It would all depend on what their sales contract stated. It still may be the OLD owner's responsibility to make good on those cards. Unless the sales contract staed the NEW owner was assuming ALL outstanding liabilities.

The new owner may not even have known that gift cards were sold and out floating around... Gosh, wonder how many are out there floating around. It would be a terrible situation for the new owner if they didn't know and then POOF! there is $50,000 of cards floating out there!

The OLD owner got the money for those cards.

I know it seems like the New REVIVE owner should honor it... they still use the DBA Revive Salon(But is it the same entity legally? Was it a different corporation before and now a different corporation just operating with the same DBA?) But really, its the OLD owner who benefitted from the Sale of the cards.

What if the new owner bought the salon and changed the name. The old REVIVE cards would be legally invalid.

Its an interesting quandary.

[Red Mule]

OH! Good point on the responsibility actually being incumbent on the owner that sold the card.

It's still bad business unless that is the fact of the matter and unless it is explained clearly to the customers, which as I understand, it was not.

[Dodgergirl]

The new owner may not be responsible for the old owners liabilities. It would all depend on what their sales contract stated. It still may be the OLD owner's responsibility to make good on those cards. Unless the sales contract staed the NEW owner was assuming ALL outstanding liabilities.

The new owner may not even have known that gift cards were sold and out floating around... Gosh, wonder how many are out there floating around. It would be a terrible situation for the new owner if they didn't know and then POOF! there is $50,000 of cards floating out there!

The OLD owner got the money for those cards.

I know it seems like the New REVIVE owner should honor it... they still use the DBA Revive Salon(But is it the same entity legally? Was it a different corporation before and now a different corporation just operating with the same DBA?) But really, its the OLD owner who benefitted from the Sale of the cards.

What if the new owner bought the salon and changed the name. The old REVIVE cards would be legally invalid.

Its an interesting quandary.

That was one of the first things we checked on...they assured us they would honor the gift cards.

[beautiful_mess38]

If they didn't honor the card it would be bad business on thier part. Word gets around quickly in these parts.
To keep business walking in thier doors I would suggest to them to honor the card. After all it is $30.00. I don't see what they have to lose.

I would fight for it.

[Dodgergirl]

I think I'm gonna take it in and see how they treat me... I've gotten a few good arguments here, so I won't be at a loss for words... :rofl: right

[only1alphafemale]

I think I'm gonna take it in and see how they treat me... I've gotten a few good arguments here, so I won't be at a loss for words... :rofl: right

Sounds like you could actually take a "group" (gang?) along with you too for reinforcement and support if you needed to! :rofl:

[BGW]

The new owner may not be responsible for the old owners liabilities. It would all depend on what their sales contract stated. It still may be the OLD owner's responsibility to make good on those cards. Unless the sales contract staed the NEW owner was assuming ALL outstanding liabilities.

The new owner may not even have known that gift cards were sold and out floating around... Gosh, wonder how many are out there floating around. It would be a terrible situation for the new owner if they didn't know and then POOF! there is $50,000 of cards floating out there!

The OLD owner got the money for those cards.

I know it seems like the New REVIVE owner should honor it... they still use the DBA Revive Salon(But is it the same entity legally? Was it a different corporation before and now a different corporation just operating with the same DBA?) But really, its the OLD owner who benefitted from the Sale of the cards.

What if the new owner bought the salon and changed the name. The old REVIVE cards would be legally invalid.

Its an interesting quandary.


I ran into this situation a year and a half ago. The business had changed hands before I was able to use a gift certificate (no experiation date). The new owner, as a show of goodwill, honored the certificate for 50% of the purchase price. I felt this was fair as the business had changed hands and yes, they kept the old name and no they were not responsible for the certificates sold by the old owner.

[BooBooBear]

Hmmm....very interesting post! Now I'm going to have to go hunt down my card I have for Revive.

[Dodgergirl]

Hmmm, we could go in together....

[BooBooBear]

Hmmm, we could go in together....

I'm up for that...God knows I don't take no BS from anyone nor would I accept their response that they gave you. I'll go see if I can't track mine down and maybe we could go on Monday...are they open on Monday's?